Healthwatch North and West Northamptonshire’s report on the Enter and View they conducted at Northampton General Hospital’s Ophthalmology Department has now been published.
In February, Healthwatch North and West Northamptonshire representatives visited Northampton General Hospital’s Ophthalmology Department. They conducted an Enter and View on the department, with the aim to review the services provided through the perspective of the patient.
On the day of the visit, our representatives were joined by NGH’s Head of Patient Experience and Engagement as well as the Directorate Manager of the Ophthalmology Department. They went to the Ophthalmology Outpatients, Eye Casualty Unit, the Singlehurst Clinic and the Singlehurst Theatre Bubble. During the time at the department, they also got to speak with staff and patients – gaining insightful feedback from working in and being patients of the department. The information gained from the visit has been used to make recommendations to the department, as well as acknowledging areas where quality care was being provided.