Volunteers from Healthwatch North and West Northamptonshire visited Northampton and Kettering General Hospital’s A&E departments unannounced, using their statutory power to conduct Enter and View visits on 31st January 2023.
The hospital’s were informed prior to the visits that it would be taking place and by whom but did not know the date or time of the visit before it happened.
The volunteers spoke to patients at about their experiences of the service, from the parking and waiting times, to the care they were provided.
These reports, written by our volunteers, are a snapshot of the hospital’s A&E departments on the day, along with the teams’ recommendations to improve the patient experience locally. It is not a comment on the situation nationally, Government policy or the need for additional resources in Emergency Departments across the country.
Read the reports: