Healtwatch North and West Northamptonshire have created a Patient Transport Survey after receiving reports from members of the public who have made us aware of the difficulties experienced in attending medical appointments.
Many service users have told us that they have no means of attending their appointments by private transportation and are unable to finance taxis or other paid-for options. Many struggle with the cost of transport, especially when public transportation is not easily accessible in more rural areas. They also told us that often they need to take multiple public transport routes due to a lack of direct routes to health service providers.
Healthwatch has created a Northamptonshire patient transport survey to gather more information about the community’s experiences with accessing and using patient transport services. We will then send our findings to commissioners and providers to help shape and improve services.