Do you find communications from the NHS to you are easily understandable? Do they arrive on time and give you enough information?
The NHS communicates with us in many ways about health appointments, referrals to specialists and medications etc. You might receive a text message on your mobile phone or a telephone call for instance. There’s also face-to-face consultations, letters and emails. Often it is a combination of all of the above.
HWR has received feedback from the public that people often encounter problems with the administration and communications around moving between healthcare providers in the journey to receive diagnosis and treatment. This can happen especially with appointments, referrals, and medications management for instance. We now want to understand more about how you are finding the process of getting appointments and moving between different NHS services to receive care.
Do you find the communications easily understandable? Do they arrive on time and give you enough information? Equally, do you have a story about how administration and communication between services about you, and also directly with you, have worked really well?
You might be an occasional user of health services or you might be living with multiple physical or mental health conditions for which you need ongoing care. You might have just started out on a treatment for a newly diagnosed health concern or you might have been receiving healthcare from multiple clinics or services over a long period. All your stories matter – please share with us how you are finding the administration of your appointments and medications and how well your care and treatment are communicated when moving between your GP surgery and other healthcare services.
Whether your experience is great or poor, please complete our short survey and let us know if you want to talk further about how you think things can be improved:
If you need a printed version of the survey or prefer to talk in person please email info@healthwatchrutland.co.uk or leave a message on the office voicemail 01572 730281 and we’ll call you back.
Would you like to talk in more detail about your experiences of NHS communications and administration? If so, just add your contact details to register your interest below and we will be in touch to arrange a half-hour conversation by phone or in-person if you prefer.