On the 20th of June 2024, Healthwatch North and West Northamptonshire representatives visited Kettering General Hospital’s Ophthalmology Department to carry out an Enter and View. We are happy to share the final report below.
Our aim with the visit was to evaluate the services provided from the perspective of the service users within Kettering General Hospital’s Eye Unit, including Ophthalmology Outpatients and the Spencer ward. The information gained from the visit was used to make some recommendations and areas in which the service was providing quality care, were acknowledged.
Some of our Key Findings can be seen below.
Positives:
- Very friendly and helpful staff
- Clean and well-maintained facilities
- Accessible facilities and information including BSL being offered, materials available in bold print and other languages, wide corridors and foldable seats in the hallways.
Challenges:
- Blank notice board within waiting area 2 could be utilised
- Fixing items like the TV in the main Waiting Area and the water fountain in the waiting area 2
Read the full report detailing our findings from the visit, recommendations we made and feedback from staff and service users below.