An independent report based on our findings from an Enter and View visit to the Leicester Royal Infirmary’s Children’s Emergency Department.
Opened in 2018, the Leicester Royal Infirmary’s Children’s Emergency Department (ED) operates 24 hours per day, every day of the week. It’s an emergency, walk in department which offers x-ray facilities. On the 20 August 2024 we worked alongside Healthwatch Leicester and Healthwatch Leicestershire to complete an Enter and View visit.
We were given a tour of the ED and spoke to patients who were in the waiting area at the time of our visit. In addition, patients who had used the ED in the last 2 years completed a survey. In total we heard from 46 patients.
Our report highlights what the patients feel works well within the department and what could be improved.
Some of our recommendations include:
- Improve communication during busy periods and make information clearer in waiting areas.
- Monitor the area to the front of the building to ensure people do not smoke or vape near the entrance area, particularly focusing on the ramp and steps.
- Make more use of the fitted screens for health and department information.
To read the full report with a list of recommendations, download the document below.
Download the News release below.
If you need a copy of the report in another format, please contact us on 01572 720381 or email info@healthwatchrutland.co.uk